SHIPPING & RETURNS
SHIPPING POLICY
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1.910.370.1929.
Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box or package.
Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if you're purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.
RETURN & EXCHANGE POLICY
It is our mission to ensure that your Canine Development shopping experience is simple and enjoyable.
30-Day Return Policy
If you are not completely satisfied with an item, you may return it within 30 days from date received. Please note: item(s) must be in original condition and box, including all parts, accessories, and packaging.
You must call us at 1.910.370.1929 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 10 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.
Service Policy
At Canine Development, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.910.370.1929. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.
*Please Note:Items may be subject to a 10% handling and restocking fee.